We work hard to get your order to you as quickly as possible! Here’s what to expect:

✅ Processing Time: 1-3 business days before shipment.

🚚 Estimated Delivery Times:

🇺🇸 USA: 6-12 business days
🇬🇧 UK: 5-8 business days
🇦🇺 Australia: 5-10 business days
🇨🇦 Canada: 8-15 business days
🌍 Rest of the world: 7-20 business days

Once your order ships, you’ll receive a tracking link so you can follow its journey to your doorstep!

Order Tracking:

Once your order ships, we’ll send you a tracking link via email.
Check your spam/junk folder if you don’t see it!
Tracking details will only be available after your order is processed.

You can easily track your order using this link: Track My Order.

💡 Have questions? Contact our support team at support@theplushera.com, we’re happy to help! 😊

Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. Please also check your junk email. This email will have all your shipping information. Please note you will not get tracking information until your order is processed and shipped.

You can easily track your order using this link: https://theplushera.com/apps/track123

We love our Hello Kitty x Taylor Swift plushies and we're confident you will too! In case things don't go as planned, our return and refund policy is designed to make things as easy as possible for you. Click here to learn more about how we can help.

Refunds and Replacements

In the event that you receive a damaged or defective product, kindly provide us with a high-quality image or video showcasing the issue. This documentation is crucial for processing a replacement at no additional cost to you.

Contact us at support@theplushera.com to initiate the refund or replacement process.

For refunds, kindly allow up to 10 business days for the refund to appear on your original payment method. Keep in mind that the processing and posting of the refund by your bank or credit card company may also contribute to the timeline.

Should more than 15 business days elapse since the approval of your return, please don't hesitate to reach out to us at support@theplushera.com for further assistance.

 

Lost or Stolen Packages

For lost in transit or stolen packages, there's two options available to you. We can either refund you for the entire order OR we will ship out a single replacement per order, free of charge -- it's completely up to you.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Each Hello Kitty Artist plushie is hand-assembled with meticulous care, ensuring every detail is perfectly crafted. Made from high-grade cotton, it features a soft cotton material finish that feels incredibly smooth to the touch. The combination of premium materials and expert craftsmanship makes this plushie a truly special addition to any collection.